I. Release Time
15:30 on Thursday, October 22, 2020
Second, the release location
Wenzhou Great Hall of the People Meeting Room 202 (Press Release Hall)
Third, release the theme
Wenzhou’s reform work of facilitating the people and benefiting enterprises
Fourth, the publishing unit and the direction of the issue
1. Municipal Party Committee Reform Office: introduce the overall situation of Wenzhou’s convenience and enterprise reform;
2. Municipal Education Bureau: introducing the education reform;
3. Municipal Public Security Bureau: introduce the reform of household registration, vehicle management, entry and exit;
4. Municipal Health and Wellness Committee: introduce the medical and health reform;
5. Municipal Market Supervision Bureau: Introduce the reform of commercial registration.
V. Publishers
Zhong Fangcheng (Executive Deputy Director of Municipal Party Committee Reform Office)
Wang Jianbo (Deputy Director of the Municipal Education Bureau)
Xu Zhihong (Deputy Director of the Municipal Public Security Bureau)
Zhu Guoxiao (Deputy Director of the Municipal Health and Wellness Commission)
Cai Zushun (Chief Engineer of Municipal Market Supervision Bureau)
VI. Moderator
Chen Liangqiu (Deputy Director of Municipal Government Information Office)
hostGood afternoon, journalists and friends! In order to further implement the requirements of the Central Committee and the Provincial Party Committee on strengthening the information release work, promote the institutionalization, standardization, specialization and normalization of the news release work in our city, and do a good job in serving Wenzhou as an "important window" builder, maintainer and exhibitor, and at the same time better open up news information sharing channels for the majority of media reporters, the Municipal Government Information Office officially launched the routine news release work system from today. We will hold a regular press conference every month, focusing on the work of the municipal party committee and municipal government, and introduce the implementation and achievements of major policies and measures such as economic construction, social development and people’s livelihood projects to the public in a comprehensive, accurate, proactive and timely manner.
At the first regular press conference, we specially invited Zhong Fangcheng, executive deputy director of the Municipal Party Committee Reform Office, Wang Jianbo, deputy director of the Municipal Education Bureau, Xu Zhihong, deputy director of the Municipal Public Security Bureau, Zhu Guoxiao, deputy director of the Municipal Health and Wellness Committee, and Cai Zushun, chief engineer of the Municipal Market Supervision Bureau, and asked them to introduce the relevant situation around the reform work of facilitating the people and benefiting enterprises in our city.
First of all, please welcome Zhong Fangcheng, executive deputy director of the Municipal Party Committee Reform Office, to introduce the overall situation of Wenzhou’s convenience and enterprise reform.
Zhong Fangcheng, Executive Deputy Director of the Municipal Party Committee Reform OfficeGood afternoon, friends of the news media! I am very glad to introduce to you the current work of facilitating the people and benefiting enterprises in our city. I also take this opportunity to thank you for your long-term concern, support and help for Wenzhou’s reform work.
Wenzhou, who grew up eating reform rice, is the most distinctive feature of Wenzhou. All along, Wenzhou’s reform has been thinking and advancing from the perspective of the masses and enterprises, grasping the most concerned and realistic problems of mass enterprises, solving problems one by one, releasing the reform dividend, and striving to make more people have a real sense of reform. Since the Wenzhou Municipal Reform Office was formally established in January last year, under the strong leadership of the Municipal Reform Commission, it has solidly promoted the "streamline administration, delegate power, strengthen regulation and improve services" reform, given full play to the functional orientation of the reform office, such as systematic planning, overall coordination, supervision and promotion, and worked with various localities and departments to make a lot of reform explorations around facilitating the people and benefiting enterprises, and achieved remarkable results. At present, Wenzhou’s market players have exceeded one million, and its business environment ranks fourth among 27 cities in the Yangtze River Delta. The whole city has formed a strong atmosphere and institutional framework to support the healthy growth of non-public economic people and promote the healthy development of the private economy. Take this opportunity to give you a brief introduction on the reform of facilitating the people and benefiting enterprises. Mainly includes the following six aspects:
First, we highlight digital empowerment and promote the iteration from "traditional government affairs" to "smart services"
The digital transformation of government is the inevitable path to build a modern government with "overall wisdom". Since last year, with the joint efforts of the Municipal Big Data Development Administration and the Municipal Affairs Service Bureau, the city has vigorously promoted the digital application in six key areas, such as economic regulation, market supervision, public services, social governance, environmental protection and government operation, and innovatively launched a series of key products such as "through train" for benefiting enterprises, "global communication" for serving overseas Chinese, and "personal data treasure", which have become "national and provincial".
For example, the "through train" of the policy of benefiting enterprises mainly solves the outstanding problems of complicated names, difficult and slow implementation of the policy of rewarding enterprises. Our city has integrated 178 policies into five new policies, including industry, agriculture, service industry, open economy and talents, and implemented online application for enterprise award-winning projects in the whole process, and implemented "one network for intelligent management". At present, 126,000 applications have been approved and 6.09 billion yuan of award-winning funds have been paid. The province has replicated and promoted this reform measure in our city. In order to solve the problem of "traveling back and forth, taking too much time and high cost" for overseas Chinese and Wen Shang, our city led the country to launch the "Global Connect" service platform for overseas Chinese. There are nearly 700,000 overseas Chinese in Wenzhou, and Wen Shang is all over the country. These two huge groups, the vast majority of whom are registered in Wenzhou, have a great demand for daily work. Through the "Global Connect" service platform for overseas Chinese, overseas Chinese are allowed to work in Wenzhou. Up to now, we have set up 10 overseas service points in six countries, including Italy and Spain, and 9 remote service points in domestic cities, such as Beijing and Kunming, with a cumulative volume of more than 7,800 pieces.
Another example is "Personal Data Treasure". As the name implies, information and data related to personal high-frequency use are collected in this data treasure. As long as we open the "Zheli Office APP" and enter the "Personal Data Treasure" application, we can easily query our personal certificates such as household registration, real estate certificate, social security insurance certificate and professional title certificate, as well as common information such as personal credit report, real estate mortgage and library borrowing records, as well as medical examination reports and medical visits over the years. In principle, some data and licenses in the personal data treasure can no longer be required to be provided repeatedly by the service window. In the next step, we will also launch a number of daily application scenarios, such as proof of service, to realize "take with you", "use at any time" and "correct at any time" of personal data.
Second, we insist on system integration and promote the "multi-event" to "one thing" upgrade.
The "one thing" reform is to focus on the high-frequency affairs of ordinary people and enterprises, and assemble a number of scattered matters into a system-integrated "one thing", so that people and enterprises can enjoy the "one-stop" packaging service when they go to the government to do things, reflecting the concept of "whole government". For example, in the case of "the birth of a newborn", people used to have to go to five departments to handle six matters, such as birth medical certificate, vaccination certificate, social insurance and newborn ID card. Now they only need to accept it at a designated hospital, and many government departments cooperate to handle multiple matters, so that the documents related to newborns can be handled at one time, which has realized the transformation of the people who handle affairs from looking for "multiple departments" to looking for "the whole government". Ryan’s "newborn birth" was reported as the opening article in a series of reports of Xinhua News Agency’s "Things around the reform promoted by the General Secretary".
Since last year, around the important stages in the life cycle of the masses and enterprises, our city has sorted out 24 events in 9 important stages: birth, schooling, employment, marriage and childbearing, home purchase, assistance, medical treatment, retirement and funeral. There are 17 things in six important stages: business registration, site acquisition, employee recruitment, production and operation, rights protection and liquidation cancellation, and the whole process of "one thing" can be run at most once. This year, we have further enriched the "one thing" family, from 41 things last year to 100 things, focusing on the concerns of the masses and enterprises, promoting the seamless connection between the service links and the service departments, and truly letting the reform measures fall into the hearts of the masses and where enterprises need them.
At the same time, in order to further improve the efficiency of the organs and continuously optimize the business environment, our city has accelerated the reform of "running at most once" within the organs, created an integrated and collaborative network platform for cities and counties, and took the lead in formulating the management measures for the network platform. Recently, through the "bimonthly attack" action, the work foundation of "running inside" of the organs has been further consolidated, and more than 70 high-frequency scenes have been launched to run "one thing" within the organs, and the number of online events at the city and county levels has reached 4733.
Third, we have made concerted efforts to promote the coverage of "offline operation" to "full netcom operation".
With the joint efforts of the Municipal Government Affairs Service Bureau and the Municipal Big Data Development Administration, we continue to optimize "self-service" and "running nearby", and build a government service system with 100 standardized grass-roots government service centers as the main position, focusing on the construction of "E-service" self-service terminals, supplemented by "helping agents", forming a "15-minute service circle". At present, the city has deployed 1,532 "Ou E Office" self-service terminals, providing 901 high-frequency items such as public security household registration and provident fund, covering all towns (streets) and key villages. This year, the number of pieces handled has exceeded 660,000, especially during the epidemic period, which played an important role in serving the masses and enterprises.
At the same time, we rely on the Zhejiang government service network and the Zhejiang Office APP platform, and through the platform opening and data sharing, most of the things that originally needed to be handled at the window can be "online" and "handheld". Paperless enrollment, electronic health card and electronic social security card "two-card integration, one-line operation", "online registration of real estate" and other public service reform measures have been accelerated. At present, there are "Zheli Office" in the palm office, "Zhezheng Nail" in the palm office, and "Running Platform within the Office" in the office. The number of registered users of Zheli Office has exceeded 3.76 million, with an average daily visit of more than 80,000. By the end of September, the city had accepted 11.84 million online offices, accounting for 842.4% of the total number of offices. Especially for the impact of the epidemic, 20 measures were launched in 7 aspects, and the "network-running rate" and "palm-running rate" of non-face-to-face approval reached over 90%.
In terms of "cross-provincial communication", our city actively integrated into the national strategy of Yangtze River Delta integration, and further promoted the pilot project of "one network communication" for government services in the Yangtze River Delta region. Up to now, the city has realized 62 communication items. At present, high-frequency electronic certificates such as ID cards, driver’s licenses and driving licenses in the "three provinces and one city" areas of Shanghai, Zhejiang, Jiangsu and Anhui have achieved mutual recognition when handling traffic violations, hotel accommodation and other matters. Among them, for example, in the field of medical insurance, the insured in our city can realize direct credit card settlement of hospitalization and outpatient medical expenses in designated medical institutions in the Yangtze River Delta region such as Shanghai, Jiangsu and Anhui, and the insured in the Yangtze River Delta region outside Wenzhou can seek medical treatment directly in 260 designated medical institutions in Wenzhou.
Fourth, we continue to optimize the business environment and promote "service guarantee" to "factor guarantee"
This year, Wenzhou was included in the national evaluation cities for business environment for the first time. Together with relevant departments, the Municipal Party Committee Reform Office, the Municipal Development and Reform Commission continued to deepen the implementation of the "10+N" facilitation action for business environment, and made a lot of optimization and upgrading work closely around important indicators such as real estate registration, building permit, tax payment, access to credit, water and electricity network registration, and cross-border trade facilitation. At present, the business start-up link has been streamlined from four processes to one, and the province is the first to register provident fund. The realization rate of "up to 80 days" in the whole process of enterprise investment in newly assigned code projects is 100%; The "one thing" reforms such as the joint operation of enterprise water and electricity networks and the joint examination and approval of external projects have been smoothly promoted; The "single window" of international trade has covered the whole chain of cross-border trade management such as customs enforcement, port logistics and trade services; The export tax rebate is paperless and networked throughout the process, and the online comprehensive tax rate is over 95%.
We have taken various measures to solve the constraints of enterprise factors, grasped the "smooth financing project", deepened the pioneering measures such as "non-repayment of loans", "unsecured loans" and "entrusted financing of small and micro enterprises’ assets", and realized the "three rises and one drop" of private economy loans, small and micro enterprise loans, manufacturing loans and loan costs; Promote financial support and deepen the pilot reform of financial services for private and small and micro enterprises. The average interest rate of inclusive small and micro enterprise loans in the city decreased by 1.01 percentage points year-on-year; Create a credit repair system for bankrupt and reorganized enterprises, and complete the credit repair of 21 successfully reorganized enterprises; Explore and carry out the pilot work of centralized liquidation of personal debts to create opportunities for "sincere and unfortunate" debtors to be reborn. At present, the city has accepted 46 cases of centralized liquidation of personal debts and successfully completed 12 cases.
In response to the pain points reflected by enterprises, we deepened the "three services" and "20,000" actions, and established a normalized "settling old accounts" system for private enterprises. A total of 12,593 problems were solved, with a resolution rate of 97.7%, of which 231 were solved, with a resolution rate of 99.6%. In view of the problem of "excessive energy burden" strongly reflected by entrepreneurs, we will carry out special rectification of entrepreneurs’ energy burden reduction with the help of big data and enterprise codes; We will enhance the use of risk reports on major enterprise-related cases and the emergency response mechanism of entrepreneurs, deepen the detailed and flexible law enforcement of enterprises, and let enterprises invest, concentrate on starting businesses and operate with peace of mind in Wenzhou.
Fifth, we focus on the pain points and difficulties, and promote the transformation from "problem points" to "power points"
Since last year, we have insisted on "opening the door to reform", organized and carried out "micro-reform" activities around the masses, focused on the "pain points" that affect the experience of handling affairs and the "difficulties" of administrative service supervision, invited all sectors of society to "order food" for reform, let the public participate in the whole process of reform, and constantly promoted the implementation of "micro-reform" measures in various fields and aspects.
At present, the "micro-reform" activities around the masses have collected more than 1,300 high-quality opinions and suggestions in various fields, and sorted out more than 230 "micro-reform" projects in the fields of fitness, medical treatment and travel, among which a number of reform achievements such as medical imaging cloud, people’s gym, smart parking management and urban-rural bus integration have been praised by the people. For example, the Municipal Health and Health Commission has built the largest medical image cloud platform in the province to realize the interconnection of image data of 46 public hospitals in the city, significantly reducing the burden on patients; Longwan District established a smart parking platform to remind and guide the parking of illegal vehicles by SMS, which realized the change from "hard law enforcement" to "flexible management" and greatly reduced the incidence of illegal parking.
This year, we also established a "reform observer" system, inviting all sectors of society to experience the results of reform, evaluate the effectiveness of reform, and put forward reform opinions, forcing the reform lead department to carry out "micro-reform" in depth, ensuring that every "micro-reform" can meet the expectations of ordinary people and achieve "small incision and great effectiveness".
Sixth, we focus on the experience of public places and promote the optimization from "hardware upgrade" to "service upgrade"
Public places are large in quantity and wide in scope, and bear the important functions of providing public services such as transportation, culture, sports, tourism, business and medical care, which are closely related to our daily life. At present, the hardware level of public places has been generally improved, but there are still some problems such as unknown signs, poor traffic connection and poor environmental experience, which are difficult to meet the growing needs of the people for a better life.
To this end, on the basis of doing a good job in the 22 pilot projects of upgrading public service places last year, this year, our city will vigorously promote the service upgrading of nine types of public places, such as transportation facilities, tourist attractions, cultural venues, business districts, markets, public stadiums, medical places, vehicle inspection stations and urban and rural public toilets, around the requirements of "five modernizations" of public service. At present, the services of the first batch of public places, such as Wenzhou South Railway Station and Wenzhou Airport, have achieved remarkable results. For example, Wenzhou South Railway Station has focused on building a "future hub" and launched 56 renovation projects. At present, 40 projects have been completed, including the lighting of the main building of the South Railway Station, the supporting project construction of the West Square, and the intelligent renovation and upgrading of the waiting room and the exit toilet, accounting for 72% of the total; For another example, according to the reform design of building a "future airport", Wenzhou Airport has comprehensively promoted 17 service measures such as zero transfer of air-ground transportation, "paperless" service and intelligent security inspection, and built a three-dimensional transportation system of "air-ground combined transportation". Last year, the normal release rate of Wenzhou Airport reached 76.43%, with an increase of 10.41%, ranking among the top ten million airports, and the passenger transfer service experience ranked second in the country. At the same time, the promotion of "five modernizations" in public places in nine fields is also in full swing, and the effects of demonstration projects such as Cangnan Yuliao Scenic Area, Lucheng Songtai Farmers’ Market, Yueqing Smart Quality Bus, and high-speed Cangnan Service Area are gradually emerging.
Finally, I would like to thank media friends and all sectors of society for their concern and support for Wenzhou’s reform. I sincerely hope that the majority of news media friends will continue to pay attention to Wenzhou’s reform, help Wenzhou’s reform and witness Wenzhou’s reform.
hostThank you, Executive Deputy Director Zhong Fangcheng. Let me invite Deputy Director Wang Jianbo of the Municipal Education Bureau to make an introduction.
Wang Jianbo, Deputy Director of the Municipal Education Bureau:For a long time, the Municipal Education Bureau has always taken the education that people are satisfied with as its goal, continuously promoted reform and innovation in benefiting the people, benefiting the people and facilitating the people, and strived to do a good job in education, a livelihood event.
First, actively respond to the concerns of the masses and build a good school at home.
The people are most concerned about education: good schools, good teachers and high quality. To this end, we continue to enhance hard power and soft power. First, speed up the construction of school facilities. Actively promote school planning and construction. In the past three years, 213 primary and secondary schools have been newly put into use, with an additional school building area of 3.306 million square meters, ranking first in the province in terms of per capita land occupation, total construction area and growth rate. The second is to speed up the improvement of teachers. Strengthen talent introduction and cultivation. In the past three years, we have attracted 3,184 famous teachers and outstanding graduates from outside the city, and more than 10,000 backbone teachers of disciplines, "three altars" teachers and famous teachers. Promote the exchange of teachers between urban and rural areas, and the number of exchanges accounts for 28.7%. The third is to speed up the improvement of education quality. Build a "future education" system in an all-round way and innovate the education mode. The myopia rate of primary and middle school students decreased by 1.45% after the implementation of the "Bright Eyes and White Teeth" project. Promoting precision teaching, the overall quality of primary and secondary education has reached the upper-middle level in the province, and the admission rate of ordinary colleges and universities has reached 25.94%, which has climbed for six consecutive years and ranks first in the province.
Second, firmly focus on the needs of people’s livelihood and improve the satisfaction of basic education
Achieving a high-quality and balanced education and improving the satisfaction of basic education are the focus we have been paying attention to. The first is to accelerate the development of public welfare and inclusiveness in preschool education. In the past three years, 250 kindergartens have been newly expanded, with 67,500 new degrees. All towns (streets) in the city will achieve full coverage of public parks within the year. Promote upgrading and excellence, with grade parks accounting for 99% and Pratt & Whitney Park accounting for 91.81%. The second is to accelerate the balanced development of compulsory education. Implementing development strategies such as standardization, collectivization and informatization, the "thin reform" project and investment of compulsory education rank first in the province; 155 rural small-scale schools have become "small but excellent" schools; 80% of primary and secondary schools run schools in groups; 658 "internet plus Compulsory Education" twinning schools were added to achieve full coverage of rural schools, ranking first in the province. The third is to accelerate the high-quality development of ordinary high schools. We implemented the high-quality development action of ordinary senior high schools, promoted the pilot reform of "classified running schools", and strengthened the construction of the Pugao community. The proportion of provincial-level characteristic demonstrations reached 68.63%, up 23%, ranking the top three in the province.
Third, always adhere to the convenience orientation and promote the digitalization of educational services.
Keep a close eye on the "key little things" and troubles of education that the masses are concerned about, and vigorously promote the digitalization of educational government services with the reform of "running at most once" as the traction. The first is the iterative upgrade of admission service. The city has established a compulsory education and kindergarten enrollment registration system. About 230,000 primary and secondary school students and 90,000 children in the city have completed online registration, review and admission. At the same time, optimize the extra points service for the senior high school entrance examination, implement online and offline interactive processing, and realize the "zero run" of the masses. Second, education payment and subsidy services are handled in the palm of your hand. The city’s public schools are connected to the public payment platform of the government service network, supporting online and handheld payment methods. At the same time, educational aid services such as scholarships and nutritious meals have been connected to the social comprehensive assistance platform, and "should help as much as possible" has been fully realized. The third is to check the academic qualifications online and do it online. The Municipal Education Bureau collects a batch of basic data, such as teacher qualification certificate, student status and academic qualifications, and the application data of bright-eyed projects into the "personal data treasure", which can be checked and used by the masses anytime and anywhere. For example, people can apply for academic credentials with their identity certificates when they are on the E-office machine at home or on the E-office machine outside Wenzhou. This initiative is the first in the province and has been promoted throughout the province. The fourth is to continuously optimize after-school hosting services. At present, more than 85% primary schools in the city carry out on-campus trusteeship services, benefiting 436,000 students. This year, the city will build a service platform for students’ after-school custody, and realize the whole process of online application and review.
Moderator:Thank you, Deputy Director Wang Jianbo. Let me invite Deputy Director Xu Zhihong of the Municipal Public Security Bureau to make an introduction.
Xu Zhihong, Deputy Director of the Municipal Public Security Bureau:Hello, journalists and friends! On behalf of Wenzhou Public Security Bureau, I would like to make a brief introduction on the reform of household registration, vehicle management, entry and exit this year.
First, further deepen decentralization. We will fully implement the 60 new measures of the Ministry of Public Security to serve economic and social development, the masses and enterprises, further promote the reform of the national household registration system and the "12 new policies" for immigration and entry and exit convenience policies, continue to release the reform dividend, and strive to create high-quality and efficient public security government services and business environment, so that mass enterprises can gain a stronger sense of gain. For example, on June 1 this year, the new policy of urban settlement will be implemented, and restrictions such as "three refuge" and purchase area of more than 60 square meters will be fully opened, and the conditions for talents to settle down will be relaxed to college degree or above, junior professional title or above, and professional qualifications of senior workers or above, and people who legally rent private houses for stable living will be included in the scope of living and settlement, and social security payment will be relaxed from 5 years to 2 years, and a series of convenient measures will be introduced for enterprises to set up collective households and families of highly educated people to move with them. Resident identity cards and residence permits for Hong Kong, Macao and Taiwan residents will be delivered free of charge by express delivery.
Second, further deepen the reduction of certificates and facilitate the people. Fully integrate into the provincial government service 2.0 platform, deepen the construction of "Warm Police Online" online service system, replace paper proof materials by "brushing face" to verify identity, data sharing verification and informing commitment approval, fully implement the "online-oriented, window-based, non-contact handling" service model, and make efforts to guide and change the previous habit of running the window, handing materials and doing things face to face, so that mass enterprises can do things more worry-free, labor-saving and face-to-face For example, 100 high-frequency items that can be settled online in the whole process were moved online and extended overseas. Through data sharing, 981 kinds of form materials were simplified, with a reduction rate of 62.9%, and the promised settlement time was reduced by more than 90%. The number of users of "Warm Police Online" reached 5.94 million. From January to September this year, 5.237 million items were accepted online, and the daily average number of online items reached more than 8,500. We will implement the national police integration strategy in the Yangtze River Delta region, implement the mutual recognition application of electronic driver’s license and driving license in road inspection and illegal handling in Shanghai, Jiangsu, Zhejiang and Anhui, and carry out a one-stop pilot program for inter-provincial household registration transfer. The police station in Shanghai and Hefei, Anhui and other places can be completed once.
Third, further deepen the collaborative application. Taking digital transformation as the starting point, improving governance capacity as the direction, and focusing on scene-based multi-business collaboration, we will innovate and launch a number of public service products with better experience. For example, deepen the promotion of public service places, jointly carry out the "one thing" reform of vehicle inspection with the reform office, market supervision, ecological environment and transportation departments, focus on the "four key points" of venue facilities, front-end audit, inspection process and service environment, implement refined management and implement "turn-key" service. The pilot reform of three inspection stations, such as Smart Car Port, has been completed, and the service time has been shortened to less than 30 minutes. Accelerate the integration reform of cross-departmental "one thing" joint office. The whole process of motor vehicle mortgage registration is handled online for the first time in the province. Car owners do not need to go back and forth in financial institutions, vehicle management offices and 4S stores many times, and "brush their faces" through the "Warm Police Online" platform to achieve zero errands, zero materials, zero risks and zero fees. Since this year, 62,400 mortgage registration businesses have been handled online, accounting for 20%; With the help of social resources such as insurance institutions, communication companies and dealer outlets, the socialized licensing of electric bicycles was promoted, and 83 outlets were set up in the city (including 19 in urban areas), and more than 240,000 electric bicycles were licensed, of which the socialized licensing rate reached 86%, which greatly diverted the pressure of window gathering and brought tangible convenience to the masses and dealers; Vigorously promote the change and correction of household registration information and the "one thing" reform of new residents’ service.The business processes of various departments and more than 10 items will be integrated and merged, and the implementation of "one window acceptance, one form registration, one network joint operation and one integrated service" will focus on solving the difficulties of people running multiple windows, running many times and running for a long time.
host: Thank you, Deputy Director Xu Zhihong. Let’s invite Deputy Director Zhu Guoxiao of the Municipal Health and Wellness Commission to make an introduction.
Zhu Guoxiao, Deputy Director of the Municipal Health and Wellness CommitteeGood afternoon, journalists and friends! Since the city started the reform of "running at most once" in the field of medical services in 2018, all medical and health institutions in the city have adhered to the target requirements of "running less", "running near" and "not running", focusing on improving service processes and improving medical capabilities, while promoting safer diagnosis and treatment, more convenient treatment and more comfortable experience, they have effectively promoted innovative changes in health work concepts, methods, systems and styles. In August this year, Wenzhou ranked first in the province in the comprehensive ranking of cities in the red and white list of "running at most once" reform in the field of medical and health services in the province.
One of the focuses of our reform is to actively improve the people’s experience of seeing a doctor.
The city has further promoted the reform of "running at most once" in medical and health services. In 2018, ten projects to improve medical and health services in the city, such as "seeing a doctor and queuing less", have been fully implemented; In 2019, ten new reform measures such as "brushing your face into the hospital" were implemented in depth; This year, actions such as "more convenient parking for medical treatment" and "smart canteen management" have been extended to the front and back of the hospital, focusing on solving the pain points and difficulties of people’s medical treatment, and continuing to further promote the "upgrading at most once" in the field of medical and health services. At present, the smart settlement rate of outpatient service in municipal hospitals has increased from 69.59% to 82.52%, the smart appointment rate has increased from 97.89% to 99.08%, and the queue time for registration in peak hours has been shortened from 12.77 minutes to 2.17 minutes, which has significantly improved the sense of well-being and happiness of the people.
The second focus: effectively promote the "one thing" for the convenience of the people and enterprises.
Taking the reform of "running at most once" as the index, we will reduce matters, materials, links and time limit, actively create an efficient new system of "artificial intelligence+health care government affairs" 2.0, and 100% of medical, health and people’s livelihood matters will be handled online. We led the province to successfully realize the "one thing" approval of the whole process of the clinic from 40 working days to 5 days, and the people’s errands were reduced from 4 times to 1 time. We took the lead in realizing the reform of "one thing at birth" and multi-card joint office in all hospitals at or above the county level with obstetrics departments, and took the lead in enabling the municipal-level joint office platform of "one thing at birth", with one station and one table for six cards. We landed the first "blood service without running" in the province, and unpaid blood donors realized one-stop reduction and exemption of blood use, and the city’s blood medical institutions "one-stop" reduction and exemption of blood use was 100% full coverage. At the same time, we led the province to implement the separation of licenses, carry out the permission notification commitment system for four types of approval, comprehensively upgrade the approval service, solve the problem of no access to business, and effectively reduce the operating costs of enterprises.
The third focus: promote comprehensive medical reform and let the people enjoy the "health dividend".
Over the past few years, we have firmly adhered to the direction of reform, maintained the determination of reform, promoted the linkage of "three doctors" and "six doctors" as a whole, amplified the reform effect, and initially achieved the reform goal of "strengthening the mechanism, strengthening the service, improving the people’s health level and improving the people’s satisfaction", so that ordinary people can enjoy more reform dividends. We are the first in the province to cancel the drug addition in all public hospitals at or above the county level, and the reform of the "two-vote system" for drugs has been implemented steadily. The "1+3" document of salary system reform in public hospitals was issued, and the enthusiasm of hospitals was fully mobilized. Municipal public hospitals fully implement the chief accountant system, and effectively control the unreasonable growth of medical expenses. The rate is the first in the country to build a unified medical image cloud sharing platform at the municipal level and a unified medical payment and settlement platform in Wenzhou, and realize the "one code for all, brushing the face for medical treatment" for the masses. The medical insurance "one card" has taken a new step, the payment method reform of county medical community has been fully implemented, and the inpatient medical service has been fully implemented according to the DRGs point method, realizing instant settlement of medical treatment in different places. Especially in the construction of county medical community, the improvement of grass-roots medical ability, the comprehensive reform of public hospitals, and the development of "Internet+medical health", we have given full play to the people’s initiative and formed a number of replicable and popularized reform experiences. In 2018 and 2019, they were encouraged by the provincial government’s supervision on the construction of medical community, and the comprehensive evaluation results of public hospitals reached a record high. Hospitals at or above the county level all realized prescription prescription filling, full monitoring of infusion process, automatic uploading of vital signs data, real-time monitoring of diagnosis and treatment process, and full coverage of telemedicine, making our city among the whole country.Leading position of "Internet+medical health".
hostThank you, Deputy Director Zhu Guoxiao. Let me invite Chief Engineer Cai Zushun of the Municipal Market Supervision Bureau to make an introduction.
Cai Zushun, Chief Engineer of Municipal Market Supervision BureauGood afternoon, journalists and friends! Since 2018, the Municipal Market Supervision Bureau has further promoted the reform of "running at most once" in the field of commercial registration, and made every effort to create a Wenzhou model for the reform of the commercial registration system of "fast access, wide operation and excellent service". With the joint efforts of the whole system, Wenzhou has become the second region in the province after Hangzhou, where the total market entities have exceeded one million. This year, the total number of enterprises has exceeded 300,000. In the evaluation of the province’s business environment published in early 2020, a number of evaluation indicators for the start-up and cancellation of enterprises ranked first in the province.
The concrete results are reflected in the following aspects:
First, greatly reduce the cost of market access system.
The province is the first to launch the reform project of "easy enterprise management" with system integration, coordination and high efficiency. The original requirements are submitted to six departmental windows in sequence, and seven application materials are integrated into "one set of materials, one collection and multi-party reuse". All businesses can be completed only by submitting them in one window, and the enterprise can be started with "one form, one day, zero expenditure and excellent service". We launched an online platform for enterprises to run the whole process, the first set of seals and tax-controlled Ukey paid the bill by the government, and completed the first case of provident fund registration in the province. The front page of China market supervision reports our experience and practice. In 2018, the service platform of "Enterprises Start E-Netcom" was innovatively launched, and the processing terminal was extended to the bank outlets in the city, so that enterprises can be started at home, and it was rated as the top ten cases of "running at most once" in the city. In 2020, the province’s first mobile phone WeChat version of the "Easy Enterprise" applet platform was launched, which solved a lot of practical difficulties for enterprises during the epidemic. This year, the growth rate of newly established enterprises is 20.3% year-on-year, ranking first in the province, and the rate of online operation of enterprises has reached 98.6%, saving enterprises more than 20 million yuan in start-up costs.
The second is to accurately solve the problem of "no access to camp".
"It’s easier to get a license than to get one" has always been a "middle obstruction" problem. In 2018, Wenzhou, as one of the pilot projects of the province’s "separation of licenses" reform, boldly explored that the time limit for handling affairs was reduced from an average of 12 working days before the reform to 2 working days (partially realized). In 2020, we will take the lead in promoting the pilot project of full coverage of the reform of "separation of licenses", with the participation of nearly 30 departments, and adopt various methods such as "examination and approval for filing", "implementation of notification commitment" and "optimization of examination and approval services" to fully complete 130 items that need to be reformed at the city and county levels ahead of schedule. Up to now, more than 7,000 reform approval items have been handled, and 49,000 enterprises have achieved standardized registration of business scope. Innovative measures such as "one enterprise and one license" for industrial product production license and "one license for one industry" for pharmaceutical retail industry have been affirmed by provincial and municipal leaders. At the same time, expand the coverage of the "one thing" license joint office of enterprises involved. In 2019, we took the lead in bringing 24 "one-thing" license joint operations such as foreign trade enterprises, catering services, accommodation services and cigarette sales into a unified work platform, and completed the development and launch of online and handheld functions. Next, we will continue to expand the connotation of "one thing" and update the matters iteratively.
The third is to further stimulate the city’s "double innovation" vitality.
Starting from 2019, we will explore limited free operation as the entry point to deepen the reform of the commercial system, stimulate the public’s "double innovation" vitality and protect the main body of the market, and start the creation of a "double-fixed and three-reduced" business zone. Twenty-five blocks were selected in the city, and the business activities of eight major industries were carried out within the specified time and scope, and limited free operation was tried out, reducing (or exempting) the registration materials, processing time and procedures. By actively promoting the simple registration mode such as residence registration commitment system, instant registration system and oral declaration, the public’s entrepreneurial enthusiasm will be stimulated to the maximum extent. At the same time, it will send out the policy package of benefiting enterprises. Up to now, 3,850 households have settled in, and 97 themed activities have been held. In Lucheng, Ouhai, Pingyang and other places, we have successfully created demonstration sites for "seeing and learning".
host: Thank you, Chief Engineer Cai Zushun. Let’s start asking questions.
Reporter:As a city with a well-developed private economy, how does Wenzhou ensure that the talented children of our major enterprises and the children of migrant workers attend school in terms of helping enterprises out?
Wang Jianbo, Deputy Director of Wenzhou Education Bureau:Wenzhou is the birthplace of private economy, and private enterprises and their employees are an important force to promote economic development. The Municipal Education Bureau attaches great importance to the employment problem of enterprises, and regards it as an important duty of the education department to solve the schooling of children of enterprise talents and children of migrant workers, actively expand the resources of public schools, reform and innovate the enrollment system, and promote the enrollment security work by classification. We have four safeguards: First, adhere to the fair orientation, and fully guarantee to attend public schools that meet the admission requirements. All localities adhere to the principle of "giving priority to public schools" and "enrolling in schools nearby and making overall arrangements". In 2019, the city’s compulsory education schools accepted a total of 225,600 children of migrant workers, accounting for 25.6% of the total number of students enrolled in compulsory education in the city, and the proportion of public schools was over 95%. At the same time, the children of migrant workers will be included in the financial aid policy system for students with financial difficulties, and they will enjoy all kinds of subsidies equally. Second, adhere to positive incentives, so that children of migrant workers with high scores can enjoy quality educational resources. All localities have improved their admission policies and improved the management of points admission. In ouhai district, for example, in the past three years, the number of children of migrant workers with high scores enrolled in ouhai district Experimental Middle School and ouhai district Experimental Primary School has accumulated to nearly 300. Third, adhere to supporting follow-up and set up specialized schools in areas where enterprises are concentrated. Do a good job in school planning and distribution in industrial parks and towns where enterprises are concentrated. For example, enterprises in southern Zhejiang industrial cluster are concentrated, and in order to meet the schooling needs of children of migrant workers who account for more than 60% of the total students in the region,Specially set up 8 campuses to ensure enrollment. Fourth, adhere to the principle of attracting excellent students and creating excellent ones, and actively implement preferential policies for the enrollment of children of enterprise talents. In 2019, the Municipal Education Bureau issued the "20 Policies for Escorting Children of Introduced Talents in" Two Healthy "Urban Areas". Children of Wen Shang’s meritorious and advanced figures, high-level talents and senior management talents (above the head office) will be given priority in preschool education and compulsory education. At the same time, employees with junior professional titles or above, full-time college degree or above, or continuous work for 10 years and other conditions, their children receive pre-school education and compulsory education and are arranged in public schools according to the principle of relative proximity.
Reporter:"One thing at birth" was deeply concerned by the general public last year. Will the multi-card joint office involve more departments and take a long time? What measures have our health department taken to ensure the timeliness? Next, how will the "one thing for birth" in our city be further refined and improved to meet the needs of the masses?
Zhu Guoxiao, Deputy Director of the Municipal Health and Wellness Committee:In March 2019, our province officially decided to implement the reform of "one thing at birth". As a provincial pilot area, Ruian City tried first and achieved remarkable results. The pilot experience and practices were affirmed and promoted by the province. In order to promote the spread of "one thing for birth" in the whole city as soon as possible, last year, our health and health department led ten departments, including deep reform office, public security, social security and medical insurance, to quickly connect and innovate, and launched the joint platform of "one thing for birth" in the whole city in August last year; Before the end of September, we took the lead in the province and realized that all midwifery institutions and county-level administrative service centers in the city crossed the county and handled "one thing at birth" across departments. The main procedures are as follows: the hospital issues the birth certificate, the public security department settles down, the medical insurance department registers, the social security department registers, the bank account is established and the citizen card is issued. There are so many cross-departmental business processes that it is impossible to handle them quickly without an information transmission and tracking platform and a communication and coordination mechanism. To this end, we took the lead in establishing a municipal-level joint office platform, using the cooperation mode of police online face recognition+online signature+SF Express, and with the help of real-time communication of nailing work groups, we can achieve the fastest settlement on the same day. Generally, the citizen card and household registration book can be sent home in about 1-2 weeks. At present, there are 37 medical institutions and 12 county-level administrative service centers in our city that can handle "one thing at birth". As of September 30 this year, 26,310 pieces have been handled.
Next, according to the reform requirements of "running at most once" in the whole province, we will further promote the whole process of "one thing for birth" to be done by hand and online, so as to realize that you don’t have to run once. Recently, we are preparing to transfer the "One Birth Event" joint platform to the provincial "One Birth Event" platform, and with the help of the "Zheli Office" APP, relying on face recognition, express delivery linkage and other functions, we will realize the whole process. At that time, the parturient can handle it without getting out of bed in the ward. At the same time, we will further improve the window service ability, strengthen communication and cooperation between departments and follow up the handling process, find out the existing problems and deficiencies in time, continuously improve the efficiency and further improve the satisfaction of the masses.
Reporter:Now many citizens will choose installment loans when buying a car. Is there a convenient way to register motor vehicle mortgages in Wenzhou? What is the specific process?
Xu Zhihong, Deputy Director of Wenzhou Public Security Bureau:Wenzhou motor vehicle mortgage registration is mainly divided into two modes. One is on-site handling, that is, the owner goes to the motor vehicle mortgage registration service station or the window of the vehicle management office of financial institutions such as state-owned banks. For example, when the owner goes to a financial institution such as a bank to handle the mortgage loan, he directly handles the mortgage registration at the financial institution without running the vehicle management office. The other is online, that is, the owner directly brushes his face through the whole process of the "Warm Police Online" platform to realize zero errands, zero materials, zero risks and zero fees for mortgage registration. After the launch of the whole process of motor vehicle mortgage registration online, it has been widely praised by financial enterprises and car owners because of its safety, convenience and practicality. Up to now, we have handled more than 62,400 mortgage registrations online.
Reporter:What business does the "Easy Enterprise Office" reform project specifically include? What preferential and convenient policies can be brought to our enterprises and citizens?
Cai Zushun, Chief Engineer of Municipal Market Supervision Bureau: The reform of "easy enterprise management" is a commercial registration reform measure with Wenzhou characteristics in order to optimize the business environment in our city. Now, to start a business in Wenzhou, you only need to log in to the "electronic platform for enterprise registration" to handle six businesses of various market entities, including establishment registration, official seal engraving, invoice application, social security registration, housing provident fund enterprise deposit and payment registration, and bank account opening. At the same time, this platform also has all kinds of business registration matters around the whole life cycle of enterprises, such as enterprise change filing, license joint office and enterprise cancellation. After the citizens log on to this platform, they can independently choose the business they need to handle according to their needs, so as to realize one-stop synchronous parallel processing. Without special circumstances, you can get the business license, the first set of four to five seals of the enterprise paid by the government, free tax control equipment and digital legal person certificate within one day, and complete the online invoice sale, bank account opening appointment, social security, provident fund and other departments registration and filing. If you choose to handle it online, you can meet at zero in the whole process, and you can also provide mail service as needed. If you choose to handle offline, you can submit it in one window, and you can get all the materials in the same window after a little waiting, so as to realize "running at most once".
The Easy Enterprise Project has also clarified the re-optimization of services in the field of commercial registration, aiming at further improving people’s satisfaction and sense of acquisition. For example, push the "Entrepreneurship Treasure" gift package: integrate 32 preferential policies of 12 enterprise-related departments, issue the "Enterprise Growth Service Guide" to start-ups, and clarify the responsible departments, contacts and contact information in the form of "one-form reading" to comprehensively refresh the satisfactory and secure entrepreneurial experience. In addition, the "Chuangyebao" gift package also includes various procedures for handling market entities in the Yangtze River Delta integrated development areas such as Shanghai (Jiading), and policies for benefiting enterprises such as "opening in the same city" and "handling in bank outlets".
